Many organizations choose the Capability Maturity Model® Integration (CMMI®) as a process improvement mechanism because having a CMMI rating is a business imperative and an important discriminator especially in the Federal marketplace. However, although many of these organizations focus on performance improvements throughout their organizations, they may view the CMMI as a hindrance to that effort rather than a guide for helping that effort. For service-centric organizations (e.g., support, hospitality, health care, retail, finance)  the CMMI for Services (CMMI-SVC) can assist in optimizing lasting performance improvements if applied realistically.

The CMMI-SVC can provide an organization's clients assurance that the organization is a stable and mature organization that has invested time in essential business processes. These business processes include strategic planning, organizational change management, staffing and other resource planning, continuity of services, and responding effectively to and learning from incidents that occur during service delivery. This realistic approach to performance improvement centers on defining the services in which the organization specializes while providing a foundation from which to seek new service areas for future endeavors rather than providing processes that were developed just to show process model compliance.

PI-21 is pleased to announce the offering of the Introduction to CMMI-SVC training. This three-day course is taught by our certified instructors and introduces participants to effective ways to adopt lasting performance improvements using the CMMI-SVC as a guide. Effective use of CMMI-SVC can become the lynch-pin for organizations to achieve the goal of "speaking with one voice" about their service offerings, along with providing the capacity to innovate and to effectively market those innovations. The case study used throughout the course drives these concepts home using situations that all participants can relate to.

Our instructors all have real-world experience in using models to guide performance improvements throughout the service-centric environment and we bring those experiences to every course we teach. So join us by registering today for the course that best suits your schedule and get ready to experience real performance improvements rather than the annoying process compliance of the past. To talk with one of our certified instructors, contact us at Info@PI-21.com. If you don't see a schedule that suits you, please contact our training coordinator, Shalyn McMillen, at SMcMillen@PI-21.com or call her at 703 447-1775.

The course registration fee covers the training materials, the CMMI for Services: Guidelines for Superior Service textbook, and refreshments for all three days.

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Course Schedule