Informal Gap
Analysis
When beginning a process improvement journey or when moving to the
next level in your current process improvement journey, it is important
for an organization to determine what processes are currently in place.
Every organization has a quality system in place, or they wouldn't be in
business. Many organizations fail to really look at what they have
prior to beginning their process improvement programs. They pick a
model and use it like a requirements document regardless of whether or
not it
works well for their organization as written. We feel that it is
important to determine what your organizational culture and business
needs are as an organization before it either begins or continues a process
improvement journey. By determining the organization's current
strengths and weaknesses, strengths can be built upon to help fill the
process gaps while weaknesses are made less significant which results in attaining
performance improvement through process improvement faster and less
stressfully.
Therefore, we recommend conducting an informal gap analysis when an
organization is beginning its process improvement journey or midway
between formal assessments to keep the organization on the right track.
The informal gap analysis can be conducted with minimal cost to the
organization and can provide valuable information regarding processes
that are currently in place. The goal, of course, is to identify
processes that are perhaps there, but undocumented. In short, an
informal gap analysis is a highly effective yet inexpensive way to uncover "hidden"
processes that may be used in some parts of the organization that could
be documented and tweaked for use across the organization at minimal
cost and risk in order to fill in existing gaps in the current process
set.
Our expert consultants work with a select team from the client
organization to perform the gap analysis and provide documented results
that can be used to plan appropriate actions to get from the current
state of the practice to the improved state based on the organizational
goals and objectives. This allows for the process improvement program
to be planned and managed like any other project within the
organization. A gap analysis report provides senior management with status, progress, risks
and issues on the process improvement program so they know that their
process improvement money is being well spent. |